Informativa sulla privacy

Last updated: August 27, 2025

Nour El Mundus, operated by Reforma Capitals, SAPI de CV, a
Mexico company, runs this website and online store, including all related information, content, features, tools, products, and services (the “Services”). Our platform is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services. If there is a conflict between our Terms of Service and this Privacy Policy, the terms of this Privacy Policy control with respect to the collection, processing, and disclosure of your personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect or Process

We define personal information as data that identifies or can reasonably be linked to you. This does not include anonymous or de-identified information. Depending on how you interact with our Services, we may collect or process:

  • Contact details: name, billing/shipping address, phone number, email.

  • Financial information: credit/debit card details, payment method, transaction details, and confirmations.

  • Account information: username, password, security questions, settings, and preferences.

  • Transaction details: items viewed, added to cart/wishlist, purchased, returned, exchanged, or canceled.

  • Communications: messages and information you share with customer support.

  • Device data: browser, device, operating system, IP address, network identifiers.

  • Usage data: browsing activity, interactions, and navigation on our Services.

2. Sources of Personal Information

We may collect information:

  • Directly from you: when you register, communicate, or transact with us.

  • Automatically: through your device and cookies when you access the Services.

  • From service providers: such as Shopify and other partners supporting our operations.

  • From third parties or business partners: where lawful and relevant.

3. How We Use Personal Information

We use your personal information for:

  • Providing, tailoring, and improving Services: fulfilling orders, processing payments, arranging shipping/returns, customizing your shopping experience, sending notifications, and managing accounts.

  • Marketing and advertising: sending promotional emails/SMS, postal mail, and showing tailored ads.

  • Security and fraud prevention: securing accounts, processing safe payments, detecting fraud, and preventing unauthorized activities.

  • Customer support and communication: responding to inquiries and maintaining relationships.

  • Legal compliance: complying with applicable law, court orders, and legal obligations.

4. How We Disclose Personal Information

We may share your information:

  • With Shopify, vendors, and service providers (e.g., payment processors, shipping, IT, cloud storage).

  • With business and marketing partners, subject to their own privacy policies.

  • With third parties when you consent (e.g., shipping requests, social media logins).

  • With affiliates or within our group.

  • In connection with business transactions (e.g., merger, reorganization, bankruptcy).

  • For legal reasons, including to enforce our terms and protect our rights.

5. Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal data to enable our store. Shopify may use personal information from interactions with our store along with data from other merchants to improve its services.

For more information, please review the Shopify Privacy Policy and the Shopify Privacy Portal.

6. Third-Party Links

Our Services may include links to external websites. We are not responsible for the content, practices, or policies of such sites. You should review their privacy notices before interacting with them.

7. Children’s Data

Our Services are not directed at children under the age of majority. We do not knowingly collect data from minors. If you believe a child has submitted data, please contact us to request deletion.

8. Security & Data Retention

While we take reasonable measures to protect your information, no system is completely secure. Do not share sensitive information via insecure channels.

We retain data as long as necessary to provide Services, comply with laws, resolve disputes, and enforce agreements.

9. Your Rights & Choices

Depending on your jurisdiction, you may have rights to:

  • Access/know what personal information we hold.

  • Request deletion of personal information.

  • Request correction of inaccurate information.

  • Request portability of your data.

  • Manage marketing preferences (unsubscribe at any time).

You can exercise these rights by contacting us (see Contact section below). Identity verification may be required.

We will not discriminate against you for exercising your privacy rights.

10. International Data Transfers

Your data may be transferred outside your country. If transferred outside the EEA/UK, we use recognized legal transfer mechanisms such as Standard Contractual Clauses to safeguard your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date and provide notice as required by law.

12. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us:

📧 Email:  Info@nourelmundus.com
📍 Address: Lago El Valle 241, Cumbres del Lago, Querétaro, QRO, 76230, México
📞 Tel. & WhatsApp: +52-55-2685-4846